Need a service delivery manager for DWH projects.
- having 10+ years of experience in managing DWH projects in cloud
- experience in Agile methodolgies
- good knowledge of project management, stakeholder management
- strong in written and spoken communication
- proven skills in managing multiple projects
- should be able to motivate team
- Knowledge of azure cloud is preferred.
Responsibilities:
- Plan, execute, and oversee all activities related to the support and maintenance of the Data Warehouse environment.
- Coordinate with internal teams to prioritize and manage support tickets and ensure SLA Adherence.
- Monitor project progress, identify risks and issues, and implement mitigation strategies to ensure successful project delivery.
- Regular SLA management, timely report creation for reviews. Review of work with various stakeholders.
- Serve as the primary point of contact for troubleshooting and resolving issues related to the Data Warehouse environment.
- Provide guidance and support to junior team members, assisting with complex technical issues and fostering a culture of continuous learning and improvement.
- Establish and maintain quality assurance processes and procedures to ensure the integrity, reliability, and accuracy of data stored in the Data Warehouse.
- Develop and execute test plans for system upgrades, patches, and enhancements, conducting thorough testing to validate system functionality and performance.
- Implement data monitoring and alerting mechanisms to proactively identify and address potential issues before they impact business operations.
- Create and maintain comprehensive documentation, including system configurations, support procedures, and troubleshooting guides, to facilitate knowledge sharing and transfer.
- Conduct training sessions and workshops for Team for cross-skilling. Ensuring team is fully engaged and productive at all times.