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Senior Manager-NetOps

Tarento Technologies Pvt. Ltd, People Function - Netops ( IT Ops)
JOB DESCRIPTION
● Support and Monitor the existing IT infrastructure (Cloud and on-prem), supervise the maintenance and backup and perform other regular support activities to ensure effectiveness.
● Design and set up end to end IT systems and processes
● Supervise the team on their day-to-day activities. Monitor the Ticketing Tool and follow up on the action items to ensure there is minimal disruption to business.
● Systems, Application & Networks Availability & Performance and Operations Review
● Implement, Operate and Manage the Active Director service infrastructure integrations and operations
● Manage IT incidences, inquiries/ requests by users of IT services and ensure resolution within established TAT levels
● Ensure maintenance of IT hardware (Network, Server Architecture and Inventory) applications and systems at the site-level
● Conduct regular health check-ups of Servers, Storage, Firewalls and Routers.
● Implement information security, privacy and data protection controls
● Monitor the renewals of hardware/software equipment, Network Equipment and other inventory
● Track and renew AMC Contract and Licenses as needed
● Vendor Management for existing and new procurements
● Maintain and provide network Up/Down time reports
Support internal/external audit and provide audit team with required information and evidences
EXPERTISE AND QUALIFICATIONS
● University degree in Computer Science, Computer Engineering, Information Systems or similar
● Must have at least 12 years’ experience of which last 8 years should be in IT Infrastructure management
● Administration skills in Linux, Windows and MacOS
● Secure Internet and network access setup
● Good hands on working experience with AWS, Azure or SAP Cloud
● Provisioning of Cloud server provisioning for Software Development projects including CI/CD infra and process
● Administration of Guite, MS Teams and other work collaboration tools
● Operations of Active Directory, SSO and other access management tools
● Knowledgeable in IT Security controls standards ISO27001
● Basic IT / IT Security related certification, such as CCNA, ITIL, CompTIA, CISSP will be an advantage;
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